Quality care
We will lead, learn and continually improve to deliver safe, compassionate, high-quality care for every patient.
High level, 5-year ambition
-
Our leaders and teams at every level take shared responsibility for safe, high-quality care.
-
We ensure care is clinically effective, person-centred and fair, improving outcomes and experience for all our communities.
-
We use trusted data, evidence and patient and colleague insight to understand quality and improve it.
-
We act on learning, improving our systems to identify and share good practice, to ensure safety is our priority.
Patients will feel
-
safe and confident in the care they receive
-
listened to, involved in decisions about their care, and treated with dignity
-
that their care is joined up across different pathways and settings.
TeamLGT will feel
-
supported to deliver compassionate, high-quality care for every patient
-
that learning, improvement and safety are part of everyday practice
-
confident they have the right skills, tools and information to identify and make improvements
How will we determine success?
Our Quality Strategy will set local priorities. We will also monitor these NHS Oversight Framework metrics:
-
Summary Hospital-level Mortality Indicator (SHMI).
-
CQC inpatient survey satisfaction score.
-
National maternity survey score.
-
CQC safe inspection score.
-
Rates of Healthcare Associated Infection.
-
The percentage of inpatients acquiring a new pressure ulcer.