Get involved

Patient Experience team at LGT

Share your experiences. Make a difference.

Your experience matters. Get involved with improving your NHS by joining Lewisham and Greenwich NHS Trust (LGT) and offering some of your time. 

Whether you or a family member has recently used our services or you’d simply like to support your local NHS on our transformation journey, we need your help.

There are a huge variety of ways in which you can get involved and you can give as little or as much time as you have. 

Find out more from our team today or drop us an email at LG.PatientExperienceLGT@nhs.net and we'll be in touch to explain how you can be part of the team.

We know that experience lies at the heart of improvement and yours can help us in our vision to be exceptional.

Click through to any of the tabs below to learn more about the different involvement opportunities, or scroll to the bottom of the page to get an idea about how much of your time we need for each kind of input:

Give us your feedback

Your feedback is extremely valuable to us, and helps us to improve our services.

>> Give us your feedback

Become a volunteer

There are lots of opportunities for volunteers to make a difference, from general admin support to helping out on a ward.

>> Become a Trust volunteer

Donate to the Lewisham and Greenwich NHS Trust Charity

All the donations we receive go towards improving the experience of patients and staff.

>> Find out more and donate

Join our Patient Participation Forum (PPF)

You can be part of this voluntary group which champions the voice of the patient in the quality of care and contribute to all sorts of initiatives.

>> Learn about the PPF here

Cancer services

Cancer Services at LGT are very keen to ensure patients voices are heard and to improve services where identified.

We have a colleague working with MacMillan Cancer Support on better understanding the needs of the population served by LGT who are living with cancer – everyone, but especially people from seldom heard groups and those from ethnic minority backgrounds.

A questionnaire has been developed and a variety activities are planned to try and capture people's thoughts on their cancer care, to then guide potential solutions and options that the Trust can explore to improve access to cancer information and support locally.

If you want to be involved or receive further details please contact:

E: Rebecca.forrest1@nhs.net

T: 07557 862 867

Quality Improvement

Quality Improvement (QI) uses different tools to help staff and patients work together to understand and solve problems. It involves ways of finding and trying out different ideas, and then measuring to see if the changes have made an improvement.

As a Trust, we encourage all QI projects to invite a Patient Voice Partner onto their project team.

If you’d like to learn more about QI before getting stuck in to a project, please visit our dedicated Improvement Hub, which has a wealth of information about QI and all the ways we make improvements at LGT.

You can also email lg.qi@nhs.net for more information, including on how you can receive QI training yourself if you plan on getting involved.



Getting involved: time commitments

You might be wondering how much time you would need to contribute for each way of getting involved. The below table provides an at-a-glance indication of this:

How might I get involved?
Responding to surveys 30 minutes, ad-hoc
Taking part in one-off focus groups to give your views on a particular issue 3 hours
Participating in service reviews and redesigns 1 hour a month, up to 6 months
Joining one of our many Quality Improvement (QI) projects and transformation programmes 1 hour a month for 6-18 months
Helping with audits and quality reviews 2-3 hours a month
Being part of a team inspecting an area of the hospital and giving feedback of the findings 3 hours a month
Working with specific teams — for example with our Oncology and Macmillan colleagues on improving cancer services for all 1-3 hours a month
Becoming a volunteer At least 2 hours a week for at least 6 months
Joining our Patient Participation Forum Ongoing commitment of at least 4 hours a month. Additional contributions are encouraged
Joining our Youth Board (14 to 18 years old) Ongoing commitment to participate in activities that improve services for children and young people