Digital and data

Digital and data Fully realised digital transformation to support our patients and colleagues - driven by Epic

High level, 5-year ambition

  • Become a fully integrated, digitally enabled organisation with reliable infrastructure and trusted data supporting safer, high-quality care.

  • Implement, stabilise and optimise Epic as our core digital platform, aligned with south east London and national priorities.

  • Use AI and automation in clinical and administrative work to reduce burden and support predictive, preventative care.

Patients will feel

  • their care is joined‑up, safe and consistent across hospital, community and system partners and their data is secure

  • they are more informed, involved and empowered through digital access to their records, appointments and care plans

  • services are easier to access, more responsive and designed around their needs

  • technology supports earlier intervention, and personalised, preventative care through innovative technologies such as wearables

TeamLGT will feel

  • supported by a single, reliable electronic patient record (Epic) that reflects real-time clinical workflows and improves efficiency

  • digital tools reduce duplication, administrative burden and frustration, freeing up time to provide or enable high-quality care

  • confident and skilled in using digital systems, data and emerging technologies, particularly AI

  • that clinical and operational leaders shape digital priorities and benefits are realised in everyday practice

How will we determine success?

  1. We are a paperless organisation except to meet accessible patient needs.

  2. Epic is fully implemented, stabilised and optimised, with legacy systems retired and workflows embedded across hospital and community services.

  3. Achieve HIMSS Level 7, the highest level of healthcare information digital management and security.

  4. Improved patient safety, experience and productivity measures linked to EPR use and optimisation.

  5. Positive colleague and patient feedback on digital experience, usability and impact.

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