What our strategy will mean for patients by 2031
The changes that we will make will change the way we look after our patients.
When we deliver against our strategy, this is what our 2031 patients can expect from LGT.
We will help you stay well
You will get advice and support earlier, before a health problem becomes more serious.
You will get more care closer to home
When it is right for you, you will be cared for at home or in your local community instead of having to go to hospital.
You will wait less time for care
We will work to make appointments, tests, treatment and emergency care quicker and more consistent.
You will receive safe and kind care
We will treat you with dignity, listen to you and learn when things could have gone better.
Your care will be better joined up.
The different people and services supporting you will work together, including when you move between hospital and home.
You will not have to keep repeating your story.
Your care teams will be able to see the information they need, and we will explain your healthcare clearly.
You will have more choice and control
You will be involved in decisions about your care and able to manage appointments and information online if you want to. Other ways to contact us will still be available.
You will get tests, results and treatment sooner
Where possible, we will arrange what you need in fewer visits and closer to home.
Your care will be right for you
We will consider your needs, preferences and circumstances, give you information in a way you can understand and make reasonable adjustments when needed.
You will be cared for in better places by teams with more time for you
Our buildings will be safer and easier to use, and simpler systems will help our colleagues spend more time caring for patients.
Our care in 2031: illustrative patient examples
We’ve brought this to life through the illustrative patient case studies that bring together our commitments and show how joined-up care could feel for people with different needs in five years’ time. They reflect our ambition for earlier support, equitable access, informed choice, clear communication and safer transitions between services.
They are illustrations, rather than guarantees for individual patients, and are not intended to represent every community, protected characteristic, condition or care pathway across Lewisham, Greenwich and Bexley.
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Caring for Jayden in 2031
Jayden is 11 and lives with his mother in Lewisham. He has asthma and is waiting for support with possible neurodevelopmental needs.
Jayden’s mother works shifts and sometimes finds it difficult to coordinate appointments across school, community and hospital services. His needs are understood early rather than only when Jayden reaches crisis. His school, GP, community children’s team and hospital clinicians work through a local child health team, with clear consent and shared information. His family knows who is coordinating his care and does not have to repeat the same history to different services.
When Jayden’s asthma becomes less well controlled, his care team contacts the family promptly. They review his medicines, home and school triggers and inhaler technique, and agree a plan that Jayden can understand and use. Digital communication is available, but appointments and information are also offered in ways that work for his family.
Jayden’s neurodevelopmental needs are supported through a needs-based pathway. Help at school and at home does not depend on waiting for a diagnosis. When specialist assessment is needed, the process is coordinated, waiting times are clear and the family receives practical support in the meantime.
If Jayden needs urgent care, staff can see his asthma plan, current medicines and reasonable adjustments. He is assessed promptly in an
environment that works for him, and community follow-up is arranged before he leaves.
Five years from now, Jayden’s experience of LGT is defined by earlier help, shorter waits, services working together around his family and support based on his needs rather than organisational boundaries.
Jayden is an illustrative patient.