Help with travel costs

You can get financial help with the cost of travel to receive NHS treatment or NHS diagnostic tests under the government funded Healthcare Travel Costs Scheme. 

On the NHS website you can find full details of who is eligible to claim, which benefits qualify you to claim and what sort of transport you can use: 

Read more about the Healthcare Travel Costs Scheme

If you need to pay the Ultra Low Emission Zone charge (ULEZ), Congestion Charge or a fee to use the Blackwall or Silvertown Tunnels we can help you to make a claim from Transport for London (TfL), who will refund you.

You can also be reimbursed for local bus travel or be given a mileage allowance if coming by car to one of our hospitals.

You will need to pay for your travel first, and if you are eligible, you can claim a refund within three months of your appointment.

If your vehicle does not meet the ULEZ emissions standards, you must pay the daily ULEZ charge before you can make a claim. You cannot claim for charges you paid after the day of travel or for Penalty Charge Notices. See the Transport for London website for more information.

If someone else paid the Congestion Charge, Blackwall Tunnel, Silvertown Tunnel or ULEZ charge for the journey you made, you can make a claim on their behalf.

How to claim a refund

You have three options for ways to reclaim your travel costs:

Make a claim via our online form

To make a claim online, fill in the form using the link below. Reimbursement will take two to four weeks.

Claim for car travel costs to your appointment

 

By email

Please email details of your journey and a copy of your appointment letter or card, plus proof that you're receiving one of the qualifying benefits to lg.cashiers@nhs.net

 

By post

Claim forms can be sent to us in the post to:

Finance Deptartment 
Lewisham and Greenwich NHS Trust
3rd Floor, Old Town Hall
Catford
SE6 4RU