Pharmacy at Queen Elizabeth Hospital

General pharmacy image

Our Pharmacy Department is responsible for supplying medicines for both outpatients and inpatients, supplying medication to wards and clinics and providing information and education on drugs and their management.

If you are prescribed medicines for use at home, you will be asked either to collect these from our hospital pharmacy or from your GP.


The Lloyds Outpatient Pharmacy is located on the ground floor, in the entrance to the outpatient corridor and is open at the following times:

  • Monday to Friday: 8am – 7pm
  • Saturday: 9am – 5pm
  • Sunday & Bank Holidays: 10am – 5pm

Contact number: 020 8319 4400

Medicines Information Helpline (Mon-Fri, 9am-5pm)

T: 020 8836 4900

What services do we provide?

We provide a full range of services, including the following:

  • Clinical/ward Pharmacy and directorate pharmacists – our pharmacists attend consultant ward rounds, provide clinical drug information and provide education and training for doctors and nursing staff. Pharmacists and medicines management technicians also take medication histories, check patients’ own drugs and advise patients on their medicines.
  • Medicines information and management – we run a medicines helpline providing information regarding the safe and effective use of drugs to individual patients. We submit new drugs for consideration to the medicines management committee and advise medical and nursing staff and other healthcare professionals.
  • Preparative services – responsible for preparing a range of products, including cardiac arrest/anaphylaxis boxes.
  • Dispensary – our team provide outpatient prescriptions, discharge prescriptions for inpatients and provide controlled drugs to wards. In-patient medication and ward supplies are made directly to the wards and departments. We also advise patients on their medicines and answer any questions they may have.
  • Procurement and distribution – responsible for procuring medicines, topping up drugs on wards, supplying medication to various community clinics and GPs and managing medical gases.
  • Information Technology – we are involved in a number of IT projects aimed at improving our service, including electronic discharge summaries and electronic prescribing for patients having chemotherapy
  • Education and training – Pharmacy staff take part in regular training to keep their knowledge and skills up to date.

What else do you need to know?

We have a pharmacy management group which looks at:

  • the services we are providing to ensure they are high quality and meet patients’ needs
  • clinical governance issues to ensure medicine usage is evidence-based and that medicine usage follows current legislation
  • expenditure on drugs