Privacy notice

Why are we collecting information about you?

Lewisham and Greenwich NHS Trust keeps records about the healthcare and treatment you receive as one of our patients. This helps to ensure that you receive the best possible care from us.

It helps you because:

  • Accurate and up-to-date information assists us in providing you with the best possible care
  • All information is readily available if you see another doctor or are referred to a specialist or another part of the NHS

It helps the NHS to:

  • Plan and manage the health service
  • Teach and train healthcare professionals
  • Conduct healthcare related research and development
  • Audit NHS services
  • Prepare statistics on NHS performance
  • Monitor how we spend public money


What kind of Information do we hold about you?

We hold the following information about you:

  • Name, address, date of birth, NHS number and next of kin
  • Contacts we have had with you (such as clinic visits)
  • Details of diagnosis and treatment
  • Allergies and health conditions


How do we keep your records confidential?

Everyone working for the NHS is subject to the common law duty of confidence. Information provided in confidence will only be used for the purposes to which you as the patient have given consent to, unless there are other circumstances covered by the law.

Under the NHS confidentiality code of conduct, all our staff are also required to protect your data, inform you of how your data will be used, and allow you to decide if and how your data can be shared. This will be noted in your records.


How long do we keep information? 

Information is retained in line with the NHS records management code of practice.


Connect Care

At the moment, health and social care workers from different organisations in Lewisham and Greenwich do not have a system in place to share important information about your care automatically.  This means that GPs, hospital staff, district nurses, occupational therapists and social workers don’t always have immediate access to all the information they need to provide the most timely and efficient care.

To address this problem we are launching a new system of local electronic records.  The new system is called Connect Care.

You can find out more via the link below.

Connect Care >>

Joining up electronic health and care records in Lewisham

NHS and social care services in Lewisham are developing ways of working together more closely to better support the needs of local residents, and make best use of the resources available. 

One of the things that will help this to happen is bringing records about people’s health and social care into a single system using a common and consistent electronic care record. This will have the following benefits for patients:

  • Reducing delays in care and treatment
  • Staff able to spend more time on care, rather doing than administrative tasks
  • Better quality and safety of care
  • Care and treatment can be given earlier and closer to home – to stop conditions getting any worse and avoiding hospital admissions
  • Care is more joined up so patients won’t have to tell their story to lots of different professionals
  • Transfer of care between services is smoother
  • Reducing unnecessary appointments, tests and associated costs
  • Confidential care records are available to care professionals via a secure online portal rather than relying on post, fax and email


As well as making things better for patients and enabling staff across the health and care system to provide better care, this system will also mean that we have much more information to enable us to plan future services based on the needs of our population.

From 20 August 2018 we will be testing this system of joined up records. Records from patients who live in Lewisham and have used our hospital or community health services will be linked to records from six of the GP Practices in the borough. Information will be secure and will not be shared with people who aren’t involved in the testing.

Records have been successfully shared across organisations electronically for some time in Lewisham through the Connect Care system. This new system will build on the success of Connect Care.

If you have any questions or wish to discuss this further please speak to your care professional or call the Patient Advice and Liaison Service (PALS) at Lewisham Hospital on 020 8333 3355.