Managing our waiting lists
Please look out for a text message from us.
We have partnered with our digital solutions provider, DrDoctor, to provide a text messaging service.
If you do receive a text message, follow the link to let us know whether you still need your appointment. Please do not ignore it – your response is crucially important to help us manage our waiting list.
How it works
- If you are waiting for an appointment, we’ll send you a text message from +44 786 003 9092 asking you to respond to an online questionnaire. (Please do not call this number, as it is a No Reply number and is only used to send out text messages. If you do have any queries, please contact our Outpatient Contact Centre on 020 8333 3216)
- Follow the drdoctor.thirdparty.nhs.uk link in your message to answer the question about whether you need your appointment
- Depending on your response, you will either stay on our waiting list or, if appropriate, we may discharge you back to the care of your GP.
Please note, your comments will be used only to manage our waiting lists. If you have a health concern and are unsure what to do, please contact a healthcare provider (eg. your GP, pharmacist or NHS 111) directly.
Frequently asked questions
Is the link in the text message trustworthy?
The drdoctor.thirdparty.nhs.uk link in your text message is trustworthy and delivered by our partner DrDoctor.
DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information, see the NHS Data and Protection Toolkit certification and DrDoctor’s privacy policy.
Why am I receiving a text message from an unknown phone number?
Lewisham Greenwich NHS Trust sends SMS text messages from the phone number 07860 039092. We are using the DrDoctor platform to communicate with you about your appointments and to make it easy to view your appointment letters.