Patients with disabilities
We have a number of facilities to make your visit to our hospitals as easy and accessible as possible.
University Hospital Lewisham
If you are being brought in by car or taxi, we have a drop-off zone in the front of the Urgent Care Centre and Main Reception area.
Blue Badge holders
We provide 18 clearly marked disabled car parking spaces, 14 at the front of the hospital by the Blue Zone building and four in front of the Riverside building. Blue Badge holders can park for four hours in the disabled bays but will need to register at main reception or the Riverside reception each time you park. Please ensure that your Blue Badge is clearly displayed in the windscreen.
All of the pedestrian entrances at University Hospital Lewisham are suitable for wheelchair users. We also have disabled toilets in key locations around the hospital, including Main Reception and the Riverside building (for inpatients).
These cost £1 which is refunded on return or you can use a ‘trolley coin’. These are available in Main Reception and allow you to get to and from outpatient appointments and around the site during your visit.
We have lifts across the site to ensure easy access to clinics and departments. Lift controls are at wheelchair height.
We have induction loops for the hard of hearing and these are available in Main reception, The Urgent Care Centre and Emergency Department.
we provide some of our information leaflets in an easy read format as well as certain key pages on our website.
Patients with learning disabilities
We have a number of initiatives to help improve care and make your visit to hospital easier if you have a learning disability. We have produced, in conjunction with the Lewisham Learning Disability Team, a ‘Hospital Passport’. This covers essential information about you and your care needs – including name, mobility needs, personal care, medication, aids and information about routines, likes and dislikes. When completed the passport can be used by staff to build a personal care plan for patients. The passport can be filled in with the help of clinical staff or a carer if needed and is then carried by patients when they receive medical care at our hospital.
We also have a ‘Hospital Communication Book’ on our hospital wards which contains simple symbols and images which staff can point to in order to communicate a range of messages, from asking patients about their symptoms to finding out what they would like to eat or drink.
At University Hospital Lewisham, we do try to make any reasonable adjustments to make your visit to us as easy as possible. Some examples of reasonable adjustments may be arranging a first or last appointment time, a separate waiting room (where possible) to avoid distress and liaison with family members or carers on consent for surgery or treatment.
For queries about our care for patients with learning disabilities, please call 020 3228 9620.
Getting here and parking
If you are being brought in by car or taxi, we have a drop off zone in the front of Main Entrance. If you wish to drive and park yourself we do provide disabled bays in front of the Main Entrance and further clearly marked disabled car parking spaces in our car parks. We have 31 disabled bays in total and these are free to those who are registered disabled – please just display your Blue Badge. If disabled bays are not available you can park in any of our regular bays – please remember to display your Blue Badge.
The whole of the Queen Elizabeth Hospital site is suitable for wheelchair users. We also have disabled toilets in key locations around the hospital.
Free buggy service
We have a buggy service from Main Reception which is run by volunteers. The service is available, Monday to Friday, 9am to 5pm. Volunteers will take you to wherever you need to go at the hospital using the buggy. This is perfect for patients and visitors who have problems with mobility.
We provide some of our information leaflets in an easy read format as well as certain key pages on our website.
Patients with learning disabilities
For queries about our care for patients with learning disabilities, please call 020 8836 6868.