QI contacts

We’re always happy to talk about improvement. For help and support please contact the team:

E: lg.qi@nhs.net
T: 020 3192 6535

Sulan Gingell, Head of Improvement and Transformation

Sulan Gingell Sulan is our Head of Improvement and Transformation and oversees the QI team at LGT.

Sulan is a qualified IHI Improvement advisor and certified EMCC coach, and is passionate about supporting teams to make improvements, leading to better patient outcomes and staff and patient experience. A key part of Sulan’s and the QI Team’s role is to support LGT to embed a culture of continuous improvement, working internally and with system partners to encourage the use of QI methodology. She is a strong advocate for patient co-production and delivers QI training to patients and carers, as well as staff and our partners.

Sulan began her career in the NHS in 2005 as a Healthcare Assistant, with a background in Mental Health. Since then, she has undertaken a variety of clinical and non-clinical roles including in psychology, clinical audit, governance and improvement.

E: sulan.gingell@nhs.net

T: 0208 333 3537 M: 07387 257 877

Alexandra Starks, Senior Improvement and Transformation Lead

Alexandra Starks Alexandra has been with the QI team since its launch in 2019, spending the first 2.5 years as the QI Information Manager before progressing into the role of Senior Improvement and Transformation Lead.

In that time she has provided analytical support for improvement projects across all sites and divisions, developed and taught various training courses related to improvement methodologies, and assisted in coaching project teams towards achieving their goals for improvement.  

Alexandra is originally from Texas, and after time spent working with refugees in the US relocated to Edinburgh and then London. With an academic background in the humanities and a professional background in statistical analysis, Alexandra is passionate about making NHS data accessible and understandable to everyone who uses it. 

E: alexandra.starks@nhs.net
T: 0208 333 3538 M: 07387 257830

Omasan Edun, Senior Improvement and Transformation Lead

Omasan Edun Omasan's passion lies in quality improvement across all facets of healthcare delivery and ensuring optimal delivery of services to patients and service users, while enhancing operational efficiency for staff members. Notably, Omasan hold certifications as a Project Management Professional (PMP) and Scrum Master, underscoring his commitment to implementing agile methodologies in project management.

Omasan is looking to leverage his extensive knowledge and experience to helping to embed a culture of continuous improvement, expand and sustain agile ways of working, and support the Trust in its ambition to provide high quality care.

Kayleigh Michalakis, Senior Improvement and Transformation Lead

Kayleigh Michalakis Kayleigh began her career as a forensic scientist and expert witness in DNA evidence. It was within the forensic industry that Kayleigh learnt about lean methodologies, which she actively practised to lead various quality incident investigations and continuous improvement projects.

Kayleigh became a QI advisor at Kent Community Health NHS Foundation trust in 2019. Since then she has been trained in QSIR Practitioner, become a member of the Q community and gained accreditation in QSIR College. She supported the roll out and delivery of QI training across the trust and helped develop QI materials which supported colleagues to get the most out of their projects.

Kayleigh is passionate about helping and encouraging others to think differently about what they do, and support them to make the changes they want to see, whilst also evidencing the impact they have made.

E: kayleigh.michalakis@nhs.net
T: 0208 333 3536 M: 07393 008 372

Ellen Smith, Improvement and Transformation Information Manager

Ellen Smith E: ellen.smith@nhs.net
T: 0208 333 3538 M:

Please note Ellen is currently on Maternity leave, due to return in August 2024







Elaine Wilkinson, Improvement and Transformation Manager

Elaine Wilkinson Elaine Wilkinson has worked at Lewisham and Greenwich NHS Trust for ten years holding various clinical and non-clinical roles in Occupational Therapy, Dementia Care, Falls, Project Management, Patient Experience, and Patient Safety. Elaine has always been passionate about quality improvement, working to improve services for patients, staff, and stakeholders and has engaged in training opportunities provided by the Trust to equip her with the skills required to become a Quality Improvement Manager.

Elaine holds a certificate in Project Management and is coming to the end of the Improvement Specialist Apprenticeship where she will qualify as a Lean Six Sigma Black Belt and hold the new Gold QI Improvement Coach Specialist apprenticeship qualification. Elaine is looking forward to embedding a culture of continuous quality improvement, supporting the Trust’s ambition to provide high quality care to every patient, every day.

E: elainewilkinson2@nhs.net
T: 0208 333 3535 M: 07900 756 163

Mohamed Abbas, Improvement and Transformation Manager

Mohamed Abbas Mohamed Abbas is new to the Trust but has been working as an Orthoptist, Clinical Research Fellow and in non-clinical roles for the last 6 years. Mohamed has always been passionate about Quality Improvement and is keen to make lasting and impactful improvements for those involved. Mohamed has developed his interest and skills in quality improvement by supporting projects at Moorfields Eye Hospital becoming an Improvement and Transformation Manager here at the Trust. 

Mohamed has a certificate in Quality, service improvement and redesign. He is now completing his Masters in Improvement Science. Mohamed is looking forward to working with the team in developing the already excellent culture of quality improvement and working with colleagues to pursue high quality care to every patient, every day.

Suneet Brar, Project Support Officer

Suneet Brar Suneet is dedicated to driving continuous improvement and innovation within NHS. With a strong background in supporting and managing diverse projects within the NHS, including initiatives such as Patient Information Improvement and Learning Disability Health Checks, she currently supports QE Cares Programme, and Improvement & Transformation Team at LGT.

With her Master’s degree in Project Management and having recently completed the bronze level of QI training, Suneet prioritizes the adoption of agile-driven methodologies and inclusive practices in her projects. She firmly believes in amplifying the voice of patients and staff throughout the improvement process.

With her experience, skills and passion for driving positive change, she aims to contribute to LGT's vision to “Be Exceptional”, by supporting improvement and transformative projects that generate positive outcomes for both our patients and staff.

E: suneet.brar1@nhs.net
M: 07568 795 380

Omon Eni, Project Support Officer

Omon Eni Omon's passion for project management and continuous improvement has led to her dedication to driving organizational progress with a focus on projects, programmes, and training sessions across the improvement-led delivery lifecycles. 

With expertise in health improvement, change management and equipped with a Master's in Public Health, Omon strives to enhance healthcare delivery with an unwavering commitment to project success and organizational efficiency, embodying innovation and excellence in driving positive change for patients and the trust.