We need your views on Patient Experience | News

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We need your views on Patient Experience

Ensuring a positive patient experience is at the heart of what we do, and fundamentally our Trust belongs to the amazing people who make up our communities.

Our Trust Patient Experience Strategy is coming up for review, and we want to use this opportunity to get the views of Bexley, Greenwich and Lewisham residents on our plans in this area, running up to 2025.

There are four main themes in the proposed strategy, namely:

  • Improving learning from patient feedback;
  • Improving patient/service user involvement;
  • Enhancing our volunteers’ service and our spiritual care provision to improve patient experience;
  • Establishing consistent links with staff experience and cultural change programs across the organisation.

Please do take a look through the proposals and give your opinions on them via our short digital form, as your input and suggestions are extremely valuable to us.

>> Click here to read through the strategy and give your thoughts

This consultation will run until the end of Friday 18 February 2022.

If you have any questions, for example on what a term used in the strategy means, or if you would welcome a chat with someone from the team on the draft strategy, please contact lg.communications@nhs.net and we will put you in touch. Many thanks in advance!

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