Transforming patient care starts here
The Transfer of Care Hub (ToCH) at Queen Elizabeth Hospital is officially open, and we are excited to launch co-location within the hub bringing health, social care, and voluntary sector partners together in one shared space. The hub enables coordinated, patient-centred discharge planning and smoother transitions from hospital to home or alternative care settings.
The opening was marked by a ribbon cutting from Iain Dimond, Chief Operating Officer at Oxleas NHS Foundation Trust. Speeches were given by Ben Travis, Chief Executive, Lewisham and Greenwich NHS Trust (LGT), Iain Dimond, and Josh Bhatt, Director of Site Operations, Lewisham and Greenwich NHS Trust highlighting the unique collaboration and co-location of partners.
The hub will coordinate discharge planning for Greenwich and Bexley residents needing additional support (Pathways 1–3), including complex multi-agency cases and out-of-borough transfers. Patients on Pathway 0 will continue to be discharged directly by ward teams.
Why it matters
• One team working together for better patient outcomes
• Real-time patient tracking alongside OPTICA
• Faster, safer, and more coordinated discharges
• Smoother transitions from hospital to home or other care settings.
Ben Travis, Chief Executive LGT, said: “This is a major step forward for us, bringing all partner organisations together to work closely as one team, doing the very best we can for the patients we serve at Queen Elizabeth Hospital. We know how important it is to ensure good flow through the hospital, and the work we do in the Transfer of Care Hub will make a big difference in helping us operate effectively and deliver for the communities we serve.”
Iain Dimond, Chief Operating Officer at Oxleas NHS Foundation Trust, explained: "This is a fantastic example of cross-organisational collaboration and how, by working together as a system, we can create a far better experience for patients and facilitate that "left shift" from hospital to community as set out in the 10 year health plan."
A huge thank you to everyone who made this possible, including our partners Oxleas NHS Foundation Trust, the Royal Borough of Greenwich, and the London Borough of Bexley.
