Statement from ISS about soft facilities management services at University Hospital Lewisham | News

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Statement from ISS about soft facilities management services at University Hospital Lewisham

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Our partners ISS, who provide soft facilities management services for the Trust, have asked us to share the following statement.

Chris Ash, Managing Director of Healthcare from ISS said: “You may have seen media coverage about some of the cleaning and soft facilities management staff at University Hospital Lewisham not being paid in full this month due to an administrative error. We have apologised to these staff and taken urgent steps to resolve this issue - making immediate additional emergency payments where there were shortfalls.

“It is important to note that the issue has not affected the service we provide: we continue to maintain high standards of hygiene at the hospital, with cleaning, portering and catering services provided as normal to patients, staff and visitors.

“The error with pay affected a limited number of the staff who moved to a new pay system, after we took over the contract for these services from the previous provider last month. We are extremely sorry that this happened and are reaching out to those staff to apologise in person, and to quickly sort out any pay issues they have.”

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