Safe appointments, tests and treatment | News

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Lewisham and Greenwich NHS Trust logo

Safe appointments, tests and treatment

Angela Helleur Chief Nurse

Message from our Chief Nurse, Angela Helleur

We are taking lots of measures to keep all our patients safe so that you can feel confident to attend appointments, tests and treatment. 

Some patients are understandably still anxious about coming to hospitals and health centres in the community. In some cases fears about coronavirus are leading to patients refusing important diagnostic tests, treatment and missing face to face appointments. This concerns us as we know that delaying your diagnosis and treatment could lead to your health getting worse and it being much harder to treat successfully.  

So we’ve produced a short film to reassure you that we are taking lots of actions to keep our patients and staff safe.

In our Caring for you safely film, our chief nurse Angela Helleur explains the measures we are taking to keep patients safe when you need to come in. These include: 

  • Requiring patients to wear face coverings and staff to wear masks
  • Hand sanitising stations
  • Social distancing signs to help us keep apart
  • Restricting the use of some hospital entrances
  • Encouraging those who can to use the stairs to leave the lifts for those who need them most
  • Limiting the number of people by restricting most visiting.  

You can watch the Caring for you safely film on YouTube. 

We are still offering lots of phone and video appointments. If you are offered a face-to-face appointment, or invited in for diagnostic tests or for treatment, including surgery please be assured that it is safe to come. Of course, if you have symptoms of coronavirus you should not come. You are advised to stay at home for 7 days. The three main symptoms include a new continuous cough, or a high temperature or a loss or change to your sense of smell. 

For answers to frequently asked questions please read our  Caring for you safely FAQs [pdf] 438KB
Our staff look forward to welcoming you – we are all here to help you and are doing everything we can to give you high quality care.

Thank you for helping us to keep everyone safe. 

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