Our patient safety measures

Staff member putting on maskWe have a range of safety measures in place to keep our patients and staff safe, including:

  • All visitors to our hospitals or clinics are required to wear a face covering unless clinically exempt. Visitors without a face covering will not be allowed to visit Covid areas and our intensive care units. These are high risk areas where we have restricted visiting arrangements to prevent the spread of infection.
  • Restricting the number of visitors to our hospitals – see our visiting guide for more information
  • Encouraging visitors to perform a lateral flow test before coming to hospital
  • Ensuring that our staff have the right PPE to keep you safe
  • Seeing patients coming in for planned care in dedicated part of our hospitals –  well away from those receiving treatment for Covid-19 
  • Installing clear signage within our hospitals to remind people to socially distance.

Visiting our hospitals

When you visit our hospitals you will be asked to:

  • Wear a face covering. If you do not have one, you can ask for a mask at one of the main receptions. Please remember to show confirmation of your appointment
  • Wash your hands 
  • Keep a safe distance from other patients, and from staff where possible
  • Do not bring someone with you for your appointment, unless you need communication and/or mobility support during your visit. Contact the department if you do need assistance.

Depending on where you’re visiting you may also be asked to:

  • Show your appointment confirmation before being allowed to enter our buildings
  • Walk on the left in main corridors
  • Use the stairs rather than the lifts if possible. We’re limiting the number of people using our lifts and prioritising those who need them more such as those with disabilities. 

Some of these measures may mean you need to queue at peak times. While we will minimise this as much as possible please be patient and allow extra time to get to your appointment.

For answers to frequently asked questions please see the bottom of this page.

Visiting restrictions

We still have visiting restrictions in place. Please check them before coming to our hospitals.  


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I have to use public transport to get to the hospital – how can I protect myself and others?

You must wear a face covering on all Transport for London services, including taxis. This is to protect yourself and other passengers from coronavirus (Covid-19), along with other safety measures such as social distancing, hand washing and the use of hand sanitiser.

Please follow the Government safer travel guidance for passengers.

The risk of infection increases the closer you are to another person with the virus and the amount of time you spend in close contact: you are very unlikely to be infected from just walking past another person.

There may be situations where you can’t keep a suitable social distance, for example when getting on or off, on busier services, at busier times of day and when walking through interchanges. In these situations avoid physical contact, try to face away from other people, and keep the time you spend near others as short as possible.

Be aware of the surfaces you touch. Be careful not to touch your face. Wash your hands for at least 20 seconds after using public transport or use hand sanitiser gel.

  1. Caring for you safely FAQs