Listening to you...
The ‘Listening to you’ programme ensures that the feedback patients give us is heard and that the Trust and its departments are listening.
The patient experience team is producing a series of ‘you said we did’ posters, for every area in the Trust, on an on-going basis. We want to feedback to patients, visitors and staff that we are listening and highlight the improvements that we have made.
You can view and download the 'You said we did...' posters for both University Hospital Lewisham (UHL) and Queen Elizabeth Hospital (QEH) below.
These outline initiatives such as volunteers delivering copies of Metro newspapers to the wards so patients can catch up on the days news, helping patients to socialise more at meal times and more activities generally on the wards, special flow co-ordinators to help with the discharge process, the interactive flooring in the play room and posters featuring key staff members so they are easily recognisable to everyone.
'You Said, we did...' posters