Our patient safety measures

Staff member putting on mask Our patient safety measures are remaining in place after 19 July and include:

  • Asking everyone who enters our buildings to wear a face covering or surgical mask (unless exempt) – we will provide you with a mask if you don’t have on
  • Restricting the number of visitors to our hospitals – see our visiting guide for more information
  • Encouraging visitors to perform a lateral flow test before coming to hospital
  • Ensuring that our staff have the right PPE to keep you safe
  • Seeing patients coming in for planned care in dedicated part of our hospitals –  well away from those receiving treatment for Covid-19 
  • Installing clear signage within our hospitals to remind people to socially distance.

Visiting our hospitals

When you visit our hospitals you will be asked to:

  • Wear a face covering. If you do not have one, you can ask for a mask at one of the main receptions. Please remember to show confirmation of your appointment
  • Wash your hands 
  • Keep a safe distance from other patients, and from staff where possible
  • Do not bring someone with you for your appointment, unless you need communication and/or mobility support during your visit. Contact the department if you do need assistance.

Depending on where you’re visiting you may also be asked to:

  • Show your appointment confirmation before being allowed to enter our buildings
  • Walk on the left in main corridors
  • Use the stairs rather than the lifts if possible. We’re limiting the number of people using our lifts and prioritising those who need them more such as those with disabilities. 

Some of these measures may mean you need to queue at peak times. While we will minimise this as much as possible please be patient and allow extra time to get to your appointment.

For answers to frequently asked questions please see the bottom of this page.

Visiting restrictions

We still have visiting restrictions in place. Please check them before coming to our hospitals.  

 

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I want to speak to someone about my condition before my appointment – who can I contact?

Your hospital appointment letter will have a phone number for enquiries; you can call this number.

If you have a question about your health and you have a contact number for a helpline or a clinical nurse specialist (CNS) please contact them.

  1. Caring for you safely FAQs