Patients With Disabilities

Disabled patient and community nurse

We have a number of facilities to make your visit to our hospitals as easy and accessible as possible.

 

Lewisham Hospital

Getting here and parking

If you are being brought in by car or taxi, we have a drop off zone in the front of the Urgent Care Centre and Main Reception area. If you wish to drive and park yourself we do provide 18 clearly marked disabled car parking spaces. These are free to those who are registered disabled and have a Blue Badge. These spaces are located at the front of the hospital by the Therapies building and in front of the Riverside building (4 spaces). If there are no spaces available, disabled drivers can also use other car parking spaces on the site but they must then pay the usual parking charge.

Accessibility

All of the pedestrian entrances at Lewisham Hospital are suitable for wheelchair users. We also have disabled toilets in key locations around the hospital, including Main Reception and the Riverside building (for inpatients).

Coin-operated wheelchairs

These cost £1 which is refunded on return or you can use a ‘trolley coin’.  These are available in Main Reception and allow you to get to and from outpatient appointments and around the site during your visit.

We have lifts across the site to ensure easy access to clinics and departments. Lift controls are at wheelchair height.

Induction loops

We have induction loops for the hard of hearing and these are available in Main reception, The Urgent Care Centre and Emergency Department.

Easy Read

we provide some of our information leaflets in an easy read format as well as  certain key pages on our website.

Patients with learning disabilities

We have a number of initiatives to help improve care and make your visit to hospital easier if you have a learning disability. We have produced, in conjunction with the Lewisham Learning Disability Team, a ‘Hospital Passport’. This covers essential information about you and your care needs – including name, mobility needs, personal care, medication, aids and information about routines, likes and dislikes. When completed the passport can be used by staff to build a personal care plan for patients. The passport can be filled in with the help of clinical staff or a carer if needed and is then carried by patients when they receive medical care at our hospital.

We also have a ‘Hospital Communication Book’ on our hospital wards which contains simple symbols and images which staff can point to in order to communicate a range of messages, from asking patients about their symptoms to finding out what they would like to eat or drink.

At Lewisham Hospital, we do try to make any reasonable adjustments to make your visit to us as easy as possible. Some examples of reasonable adjustments may be  arranging a first or last appointment time, a separate waiting room (where possible) to avoid distress and liaison with family members or carers on consent for surgery or treatment.

For queries about our care for patients with learning disabilities, please contact Eunice Onaiyekan, safeguarding lead nurse specialist, on 020 3228 9620.

Find out what we have done to make this website fully accessible >>


Queen Elizabeth Hospital

Getting here and parking

If you are being brought in by car or taxi, we have a drop off zone in the front of Main Entrance. If you wish to drive and park yourself we do provide disabled bays in front of the Main Entrance and further clearly marked disabled car parking spaces in our car parks. We have 31 disabled bays in total and these are free to those who are registered disabled – please just display your Blue Badge. If disabled bays are not available you can park in any of our regular bays – please remember to display your Blue Badge.

Accessibility

The whole of the Queen Elizabeth Hospital site is suitable for wheelchair users. We also have disabled toilets in key locations around the hospital.

Free buggy service

We have a buggy service from Main Reception which is run by volunteers.  The service is available, Monday to Friday, 9am to 5pm. Volunteers will take you to wherever you need to go at the hospital using the buggy. This is perfect for patients and visitors who have problems with mobility.

Easy Read

We provide some of our information leaflets in an easy read format as well as  certain key pages on our website.

Patients with learning disabilities

For queries about our care for patients with learning disabilities, please contact Amy Riggs, learning disability liaison nurse, on 020 8836 6868.

Find out what we have done to make this website fully accessible >>